Delivery Information

Delivery Options:  

Delivery Charges for Mainland UK (Exc. Scot. Highlands). We only use reputable overnight carriers with a 'signed for' service. Please see carriage charges when you place your order.

Scottish Highlands & Islands: If your town/county is not shown in the dropdown county list or you have reside within any of the following areas, please select 'Offshore UK inc. Scottish Highlands' Option when you checkout. If you choose the wrong option, this will result in a delay in sending out your order.

Scottish Highlands & Islands Postcodes include: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50. HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3. Counties include Aberdeen, Nairnshire, Moray, Banff, Sutherland, Caithness, Ross and Cromarty, Inverness-shire, Bute.

Northern Ireland, IoM, IoW, Channel Islands, Scilly, Offshore Islands of Scotland:  The carriage shown at checkout is what we are charged by our overnight carriers to your area. If you require a very small and lightweight item (such as a special nut, bolt or gasket) we may be able to send on special delivery post - please contact us by phone or email.

Bulk & Heavy Items: Trailers and larger items are priced separately. Please add to your cart to see the carriage charges for heavy and bulky items. Trailers are supplied assembled unless otherwise stated. The cost for trailer delivery is stated on the trailer cover page. Apache Trailers can also be collected with 48 hours notice.

Carrier Delivery: Please allow up to 3 - 5 working days. If your order is placed after 3pm on a working day, it will be classed as placed the following working day and despatched accordingly. All goods must be signed for upon delivery.

Collect from Store:  If you wish to collect goods from our store, please check opening times with us first. You will need to bring your invoice and 2 forms of identification. One form of ID must be a photographic - driving licence or passport - and the other a utility bill with the billing address of the card printed on it, also the original card used.  We cannot hand over goods without these forms of ID proof.

Prices are shown including VAT. However, the VAT element will be shown separately on the final invoice.

International Orders: For overseas customers - the shipping cost for your country will be shown at checkout. If it does not, please contact us by email or telephone.

We can ship goods around the world. At checkout, the international shipping charge will be shown. If there is no shipping shown to your area/region, please email to sales@apache-leisure.co.uk and we will let you have shipping cost and details separately. You can leave your items in your shopping cart and they will remain in your cart until you have completed your purchase.

Paypal Payments: Any Paypal payments that have an unconfirmed address will need additional proof of address before we despatch the goods. A utility bill or drivers licence that match the delivery and billing address will suffice. In these cases, your order will be placed on hold and we will advise you accordingly. We apologise for any inconvenience this causes any customer but internet fraud is rife.

Delivery Times: Delivery times vary depending on which items you wish to purchase and stock availability. Please see individual listings for delivery times which are usually 3-5 working days unless otherwise stated on the product listing. e.g. Items with letter codes after the part number may take longer - for example (part number) follewed by RG, means the part is a Factory Order and this part/product will be coming from our Far East factory taking 30-60 days to arrive in the UK. Other codes have varying timescales but this will always be shown in the listing before you purchase the item.


IMPORTANT VAT INFORMATION

UK VAT/Sales Tax at the current rate is included for ALL sales/orders wherever they are going. We are obliged to charge VAT on all orders within the EU - UNLESS you have a VAT code - in which case - you need to put this VAT number AND your 2 digit country code - in the 'comments' box when you checkout.  This then enables us to refund any VAT charged after you have completed your purchase.

Please note this applies to the Channel Islands as well as other overseas customers, without this VAT code on your actual order/invoice we will be charged UK VAT - so if you do not add this at the time of placing your order, we cannot refund you. This is not our rule, but UK VAT regulations. We hope you understand this.


Returns Procedure

Conditions of Return:

Returns are simple - but subject to certain rules:

Subject to the conditions above, we will refund the full cost of the item less the carriage and 10% re-stocking charge. Refunds will be made in the same form as the original purchase. All requests will be processed after we have inspected and verified the condition of the products. Returns take around 7 business days to process upon receipt of the item. 

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